Our after-sales issues are resolved immediately.
Customers always come first.
Please contact your sales representative, who will promptly coordinate with the corresponding departments for follow-up and keep you updated on the progress in real time.
Yes. Our company has a dedicated R&D department and quality control department.
We can provide assistance with both technical and quality-related issues.
Please simply contact your sales representative, who will coordinate with the relevant departments on your behalf.
Our company can provide regular documents such as RoHS, REACH, material certificates, and COC shipping reports. If other certifications are required, please communicate with us in advance, and we will cooperate as required.
Communication (confirm customization requirements).
We provide a quotation (roughly estimate the mold cost and subsequent unit price based on customer needs).
After customer confirmation, pay a 50% deposit.
We provide CAD/3D drawings for final confirmation.
Customer gives final confirmation.
Produce samples after mold manufacturing, and submit samples to the customer for confirmation.
Pay the remaining 50% balance.
Please provide your order number together with photos or videos of the defective items.
We will verify and confirm the responsibility accordingly.
Then we will arrange return or replacement shipment.
Shipping costs arising from our responsibility shall be borne by us. A dedicated person will follow up the whole process to ensure timely completion.
Our packaging consists of inner packaging (product blister trays / carrier tapes) with buffer pads inserted in between, and outer packaging reinforced with corner protectors for extra strength.
We use fully automated packaging. Full inspection is conducted for quantity and product specifications, with random sampling before shipment.
If any of the above issues occur, please contact your sales representative directly, and we will arrange re-delivery or replacement accordingly.
Scratches, oxidation, and color difference on the housing are not normal phenomena.
All our products are manufactured automatically. Before final packaging and warehousing, we conduct 100% full inspection on every product, including appearance, function, tolerance, and flatness.
If you find any scratches, oxidation, or color difference after receiving the goods, please contact us directly.For a small quantity, we will arrange free re-delivery; for a large quantity, we will provide batch replacement.All shipping costs incurred during this process will be borne by our company.
All our products are protected with bubble cushions during shipment, as well as specially developed blister trays or tape & reel packaging tailored to the products.
The inner package is equipped with gaskets, and the outer package is fitted with corner protectors.
In the event any defective items still occur, please provide photos and the defect ratio. We will arrange a full replacement for all defective products.
